Parking must be arranged and is the responsibility of the customer. Any parking fines incurred will be added to the cost of the final bill.

Debit or Credit card details are required to secure a booking. On completion of the job we will either take the payment from the card details provided or a cash payment can be made.

Any payment queries must be directed to head office on the day of the move, our removal staff do not have the authorisation to amend quotations or the sum due.

Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.

It is the client’s responsibility to be present at all addresses concerned throughout the moving process. Brit Moves Ltd will not be held responsible if the property is left unattended.

We reserve the right to refuse, cease or stop the job at any point if our staff are abused – verbally or otherwise.

If a job is cancelled or moved within 48 hours of the day of the job we will charge your card with our minimum charge of 2 hours van hire with the number of men booked.
Insurance

You must note any visible loss, damage or failure to produce any goods at the time of delivery. We accept no responsibility for loss or damage to property after a job is complete and payment is received – our office must be informed on the day of the move.

Each van load is covered for loss or damage up to £20,000 of customers’ belongings during transit, Brit Moves Ltd is not liable for the first £250.00 per claim.

It is the responsibility of the customer to ensure extra insurance is arranged if required.